Shipping Policy (Free Shipping)

Free Shipping We offer free shipping on all orders. You pay no shipping fees, ever.

Processing Time Orders are processed within 3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeframes United States: Typically 3 to 7 business days after dispatch.

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take up to 24 to 48 hours to appear.

Customs, Duties and Taxes While shipping is free, any import duties, taxes, or customs fees applicable in your destination country are not included and may be charged by local authorities. These charges, if any, are the customer's responsibility.

Address Accuracy and Undeliverable Packages Please ensure your shipping address is complete and accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses. If a package is returned to us as undeliverable, we will contact you to arrange a reshipment at no extra shipping cost.

Split Shipments To get items to you faster, we may ship your order in multiple parcels at no additional cost.

Lost or Severely Delayed Parcels If your package appears lost or delayed beyond the expected timeframe, please contact us at support@habokebackdrop.com. We will open a carrier investigation and assist with a free replacement or another appropriate solution in line with our policies.

Returns and Exchanges Outbound shipping to you is always free. Return and exchange eligibility, as well as any return shipping arrangements, are handled under our Refund Policy. For assistance, please email support@habokebackdrop.com with your order number.

Company Information
Haboke Backdrops is a brand operated by Luweis Trading Limited, a company registered in Hong Kong.
Registered Address: RM H23, UNIT 17, 12/F, NEWCITY CENTRE, NO. 2 LEI YUE MUN ROAD, KWUN TONG, KOWLOON, HONG KONG
Email: support@habokebackdrop.com | Phone: +852 6574 0382