Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification via email when your order has shipped.

Order Cancellation

24-Hour Cancellation Window: You may cancel your order within 24 hours of placing it for a full refund. Once an order has been processed and shipped, it cannot be canceled and will be subject to our Return & Refund Policy.

Shipping Carriers

We partner with UPS and FedEx to provide reliable and trackable shipping for all orders. Tracking information will be provided via email once your order ships.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and selected shipping method.

  • Standard Shipping (US): 5-7 business days（Free）
  • Express Shipping (US): 2-4 business days（Flat rate $12）
  • International Shipping: 7-21 business days (varies by destination)

Shipping Regions

We currently ship to the following regions:

  • United States (including Alaska, Hawaii, and US territories)
  • Canada
  • United Kingdom
  • European Union
  • Australia & New Zealand
  • Asia-Pacific (select countries)

If your country is not listed at checkout, please contact us at support@habokebackdrop.com for availability.

International Shipping

For international orders outside the United States, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing your order.

Delivery Delays

Haboke (Luweis Trading Limited) is not liable for delays caused by carrier services, customs processing, severe weather, or other circumstances beyond our control. Estimated delivery times are provided as a guide only.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact the carrier directly with your tracking number first. If the issue remains unresolved, contact us at support@habokebackdrop.com and we will assist in filing a claim.

Contact Information

Business Name: Luweis Trading Limited (Haboke)
Email: support@habokebackdrop.com
Website: www.habokebackdrop.com