Contact information
Contact Us
We're here to help! Whether you have questions about our products, need assistance with your order, or want to discuss a custom project, our team is ready to assist you.
1. Customer Support
Email: support@habokebackdrop.com
Phone: +852 65740382
Live Chat: Click the chat icon at the bottom right of our website (Mon-Fri, 9 AM-6 PM HKT)
Response Time: Most inquiries are answered within 24 hours (excluding weekends and holidays).
2. Sales & Wholesale Inquiries
Email: sales@habokebackdrop.com
Phone: +852 65740382 (ask for Sales Department)
Services: Volume pricing, custom sizes, and bespoke printing options.
Lead Time: Typical production and shipping for wholesale orders is 7-14 days.
3. Returns & Exchanges
Email: returns@habokebackdrop.com
Return Address:
Luweis Trading Limited
RM H23, UNIT 17, 12/F, NEWCITY CENTRE
NO. 2 LEI YUE MUN ROAD
KWUN TONG, KL, HONG KONGRA Number Required: Please include your Return Authorization number in all correspondence.
4. Press & Partnerships
Email: press@habokebackdrop.com
Opportunities: Brand collaborations, influencer partnerships, and media requests.
Typical Reply Time: 48 business hours.
5. Connect on Social Media
Follow us for product launches, behind-the-scenes content, and exclusive promotions:
Facebook: facebook.com/habokebackdrop
Instagram: @habokebackdrop
LinkedIn: linkedin.com/company/habokebackdrop
6. Visit Our Office
You're always welcome to visit our office. Please schedule an appointment in advance to ensure staff availability.
Address:
RM H23, UNIT 17, 12/F, NEWCITY CENTRE
NO. 2 LEI YUE MUN ROAD
KWUN TONG, KL, HONG KONG
We value your feedback and look forward to assisting you. For any other questions, feel free to reach out through any of the channels above!